SIGIR '93 Proceedings of the 16th annual international ACM SIGIR conference on Research and development in information retrieval
Analysis of a very large web search engine query log
ACM SIGIR Forum
Transparent Queries: investigation users' mental models of search engines
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
The practical indispensability of articulation work to immediate and remote help-giving
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Evaluation of phrasal query suggestions
Proceedings of the sixteenth ACM conference on Conference on information and knowledge management
Designing Technology as an Embedded Resource for Troubleshooting
Computer Supported Cooperative Work
Query reformulation and refinement using NLP-based sentence clustering
ECIR'07 Proceedings of the 29th European conference on IR research
Using real-life troubleshooting interactions to inform self-assistance design
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
| Hi-index | 0.00 |
This paper describes a novel query suggestion tool we have designed and implemented to help users of office printing devices better formulate their queries, while searching a troubleshooting knowledge base provided as a service on the device itself. The paper traces the main motivations of the design of the query suggestion tool and outlines its technical details with an emphasis on its combination of features in relation to prior work.