User customization of a word processor
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Privacy in e-commerce: examining user scenarios and privacy preferences
Proceedings of the 1st ACM conference on Electronic commerce
Configuration agents, control and privacy
CUU '00 Proceedings on the 2000 conference on Universal Usability
How can we support users' preferential choice?
CHI '11 Extended Abstracts on Human Factors in Computing Systems
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This short paper is the first step in a line of research that aims to deepen understanding of the difficulties that users often have with option setting interfaces: those parts of a system that allow the user to set parameters that influence the system's behavior and appearance. On the basis of a theoretical distinction of three things that users may fail to understand about a given option, we introduce a simple variant of the heuristic walkthrough method that helps evaluators to uncover likely obstacles. We give a quantitative and qualitative overview of the obstacles found through the application of this heuristic walkthrough to parts of four popular applications.