Technical support dialog systems: issues, problems, and solutions
NAACL-HLT-Dialog '07 Proceedings of the Workshop on Bridging the Gap: Academic and Industrial Research in Dialog Technologies
From rule-based to statistical grammars: Continuous improvement of large-scale spoken dialog systems
ICASSP '09 Proceedings of the 2009 IEEE International Conference on Acoustics, Speech and Signal Processing
Partially observable Markov decision processes for spoken dialog systems
Computer Speech and Language
Statistical dialog management methodologies for real applications
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Journal of Ambient Intelligence and Smart Environments - A software engineering perspective on smart applications for AmI
IRIS: a chat-oriented dialogue system based on the vector space model
ACL '12 Proceedings of the ACL 2012 System Demonstrations
Avatar and Dialog Turn-Yielding Phenomena
International Journal of Technology and Human Interaction
A domain-independent statistical methodology for dialog management in spoken dialog systems
Computer Speech and Language
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In this paper we discuss the recent evolution of spoken dialog systems in commercial deployments. Yet based on a simple finite state machine design paradigm, dialog systems reached today a higher level of complexity. The availability of massive amounts of data during deployment led to the development of continuous optimization strategy pushing the design and development of spoken dialog applications from an art to science. At the same time new methods for evaluating the subjective caller experience are available. Finally we describe the inevitable evolution for spoken dialog applications from speech only to multimodal interaction.