Proceedings of the IFIP 17th World Computer Congress - TC8 Stream on Information Systems: The e-Business Challenge
Capability Maturity Framework for eGovernment: A Multi-dimensional Model and Assessing Tool
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Digital capability assessment for egovernment: a multi-dimensional approach
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Automatic generation of roadmap for e-government implementation
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
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Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider e-Government deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizational domains; it recognizes 4 leverage domains, 17 key domain areas (KDA) and 54 critical variables, identifies capability levels for each critical variable and KDA and proposes a synthetic maturity level for institutions. The 9-agencies pilot study and the 30-agencies massive study indicate that, in Chile today, the best developed areas are IT-related and mirror exactly those that are pre-requisites for the goals of the 5-years Digital Strategy, and the least evaluated are related to internal processes and human capital management.