Towards an enterprise architecture for public adminstration using a top-down approach
European Journal of Information Systems
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Design Rules: The Power of Modularity Volume 1
Design Rules: The Power of Modularity Volume 1
Drift or shift? propositions for changing roles of administrations in e-Government
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
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To enhance the quality of their online service delivery, many government organizations seek to transform their organization beyond merely setting up a front office. This transformation includes elements such as the formation of service delivery chains, the adoption of a management strategy supporting process orientation and the implementation of enterprise architecture. This paper explores whether undertaking this transformation has a positive effect on the quality of online service delivery, using data gathered from seventy local governments. We found that having an externally oriented management strategy in place, adopting enterprise architecture, aligning information systems to business and sharing activities between processes and departments are positively related to the quality of online service delivery. We recommend that further research should be carried out to find out whether dimensions of organizational development too have an effect on online service delivery in the long term.