DiamondHelp: a collaborative task guidance framework for complex devices

Authors:
Charles Rich;Candy Sidner;Neal Lesh;Andrew Garland;Shane Booth;Markus Chimani
Affiliations:
Mitsubishi Electric Research Laboratories, Cambridge, MA;Mitsubishi Electric Research Laboratories, Cambridge, MA;Mitsubishi Electric Research Laboratories, Cambridge, MA;Mitsubishi Electric Research Laboratories, Cambridge, MA;Mitsubishi Electric Research Laboratories, Cambridge, MA;Mitsubishi Electric Research Laboratories, Cambridge, MA
Venue:
AAAI'05 Proceedings of the 20th national conference on Artificial intelligence - Volume 4
Year:
2005

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Abstract

DiamondHelp is a reusable Java framework for building collaborative task guidance systems for complex devices, such as digitally enabled home appliances. DiamondHelp combines a generic conversational interface, adapted from online chat programs, with an application-specific direct manipulation interface. DiamondHelp provides "a things to say" mechanism for use without spoken language understanding; it also supports extensions to take advantage of speech technology. DiamondHelp's software architecture factors all application-specific content into two modular plug-ins, one of which includes Collagen and a task model.