Effects of Polite Behaviors Expressed by Robots: A Case Study in Japan

Authors:
Tatsuya Nomura;Kazuma Saeki
Affiliations:
-;-
Venue:
WI-IAT '09 Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Volume 02
Year:
2009

Citing 2
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Learning polite behavior with situation models

Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
Prediction of Human Behavior in Human--Robot Interaction Using Psychological Scales for Anxiety and Negative Attitudes Toward Robots

IEEE Transactions on Robotics

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Abstract

To explore the design of politeness in embodied conversational agents and social robots from the perspective of user studies, a case study based on a psychological experiment was conducted to straightforwardly investigate effects of polite behaviors by robots in Japan, using a small-sized humanoid robot. Results of the experiment suggested that differences of polite behaviors expressed by the robot affected participants' impression of and behaviors toward the robot.