A framework of hybrid recommender system for web personalisation
International Journal of Business Information Systems
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To achieve knowledge management (KM), we need to integrate information system strategies with business strategies. The implementation of e-commerce provides conditions for KM of enterprises. This article suggests using data mining (DM) as a technique to support knowledge management in e-commerce. We discuss the process of knowledge management in e-commerce and present a reference model. A general architecture of collecting and mining data out of an e-commerce platform is designed to facilitate user discovering valuable knowledge. We detail the four functional modules, namely data collection, data pre-processing, pattern discovery, and knowledge analysis of the integrated architecture. Finally, some challenges in the process of implementing KM using data mining are summarized.