Proceedings of the 19th ACM SIGSOFT symposium and the 13th European conference on Foundations of software engineering
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An effective metrics program must address both products and processes. However, process metrics can ignite strong opinions because they represent an area where technical considerations bump up against human aspects of software development. On the basis of a literature review and the authors' experiences, including a recent case study, they identify three best practices for instituting a process-metrics program.