Routing and Dimensioning in Circuit-Switched Networks
Routing and Dimensioning in Circuit-Switched Networks
Designing a Call Center with Impatient Customers
Manufacturing & Service Operations Management
Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects
Manufacturing & Service Operations Management
Handbook of Mathematical Functions, With Formulas, Graphs, and Mathematical Tables,
Handbook of Mathematical Functions, With Formulas, Graphs, and Mathematical Tables,
WSEAS TRANSACTIONS on COMMUNICATIONS
On the parallelism of I/O scheduling algorithms in MEMS-based large storage systems
WSEAS Transactions on Information Science and Applications
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In this paper we analyze the partial derivatives of any order of the continued Erlang delay function in the number of servers. Several properties with strong analytical relations between the high-order derivatives of Erlang's B and C functions are established. Using these relations, three algorithms are proposed for the numerical computation of the cited derivatives. For comparison purposes, it is also generalized a numerical method based on a quadrature procedure suggested by D. L. Jagerman [16]. All the computational methods are compared in terms of stability, efficiency and precision. Our study concludes that a recursive matrix relation presented in a previous work [10, 11], may be used for the establishment of a simple and reliable algorithm having the best performance considering the trade-off of the different criteria. Extensive computational results are presented and discussed. In the sequel, a conjecture about the strict convexity of the first derivative of Erlang delay function is presented and supported by numerical evidence.