The Vision of Autonomic Computing
Computer
Dealing with ghosts: Managing the user experience of autonomic computing
IBM Systems Journal
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
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ATEC '03 Proceedings of the annual conference on USENIX Annual Technical Conference
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Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
A survey of system configuration tools
LISA'10 Proceedings of the 24th international conference on Large installation system administration
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Proceedings of the 7th International Conference on Network and Services Management
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LISA'11 Proceedings of the 25th international conference on Large Installation System Administration
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One of the primary motivations behind autonomic computing (AC) is the problem of administrating highly complex systems. AC seeks to solve this problem through increased automation, relieving system administrators of many burdensome activities. However, the AC strategy of managing complexity through automation runs the risk of making management harder, if not designed properly. Field studies of current system administrator work practices were performed to inform the design of AC systems from the system administrator's perspective, particularly regarding four important activities: collaboration and coordination, rehearsal and planning, maintaining situation awareness, and managing multitasking, interruptions, and diversions. Based on these studies, guidelines for designing usable AC systems that support these activities effectively are provided.