Direct approach processes in group decision making using linguistic OWA operators
Fuzzy Sets and Systems
A fusion approach for managing multi-granularity linguistic term sets in decision making
Fuzzy Sets and Systems
Computers and Industrial Engineering
Group decision making to better respond customer needs in software development
Computers and Industrial Engineering
A fuzzy model for exploiting quality function deployment
Mathematical and Computer Modelling: An International Journal
A new incomplete preference relations based approach to quality function deployment
Information Sciences: an International Journal
An integrated linguistic-based group decision-making approach for quality function deployment
Expert Systems with Applications: An International Journal
Hi-index | 12.06 |
This study attempts to construct a novel quality function deployment (QFD) model under a pure linguistic environment by assessing customer needs, evaluating the relationship between customer needs and solution schemes, and prioritizing the solution schemes. Customer needs that are difficult to quantify can be properly characterized using linguistic variables. The tolerance capacity of the results can also further enhance by the linguistic QFD, especially in the gap generated when converting customer needs to solution schemes. Hence, the essence for the proposed approach differs from the common numerical or approximate linguistic QFD model. Operation of the linguistic QFD is described in detail using an algorithm and simple example.