Multimedia: computing, communications and applications
Multimedia: computing, communications and applications
QoS: Measurement and Evaluation of Telecommunications Quality of Service
QoS: Measurement and Evaluation of Telecommunications Quality of Service
Evaluating VoIP Technology — Technology Push/Market Pull
BT Technology Journal
Quality VoIP — An Engineering Challenge
BT Technology Journal
Linking Market Uncertainty to VoIP Service Architectures
IEEE Internet Computing
A definition of convergence in the area of information and telecommunication technologies
OOPSLA '02 Companion of the 17th annual ACM SIGPLAN conference on Object-oriented programming, systems, languages, and applications
Quality of service terminology in IP networks
IEEE Communications Magazine
Assessing the risk of intercepting VoIP calls
Computer Networks: The International Journal of Computer and Telecommunications Networking
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Quality of service (QoS) can be defined in many ways and can include various aspects and performance metrics. Assessed QoS reflects customer experiences about service and expectations in terms of costs, support of innovative features and return of investments. The adoption of a solution where voice and data are integrated into an IP-based network infrastructure leads users to a new degree of satisfaction having a bad impact on users' opinion in terms of Assessed QoS. In this paper, we present a practical case study of telecom convergence implemented into the university campus sites scattered throughout the metropolitan area of Catania. The QoS factors which have been considered in order to decide the adoption of a technical solution based on voice and data integration are also pointed out.