IT service management for high availability

  • Authors:

  • R. Radhakrishnan;K. Mark;B. Powell

  • Affiliations:

  • IBM Global Technology Services, Reston, VA;IBM Global Technology Services, Saint Paul, MN;IBM Global Technology Services, Golden Valley, MN

  • Venue:
  • IBM Systems Journal
  • Year:
  • 2008

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Abstract

High-availability service management (HASM) is defined as information technology (IT) service management that is designed to meet the business demand for availability of critical IT and IT-enabled business services. HASM requires the use of the Six Sigma method and analytical tools applied to key service management processes and services; event and incident monitoring and management design; high-end and high-quality infrastructure and application configuration; high-availability (HA) architecture and design; and special solutions that implement HA patterns and associated technologies. In this paper, we examine HASM and discuss the process flow for designing and implementing HA technologies.