The evolution of user behavior in a computerized conferencing system
Communications of the ACM
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This paper describes the use of the Office Analysis Methodology to study a research office environment in order to determine requirements for an advanced office workstation. The research site environment is unique in providing an opportunity to observe a natural growth pattern in the use of advanced technology. Specific workstation requirements are identified and are being implemented. Interesting observations are reported in the following areas: categories of secretarial work, use of existing workstations, influence of a community of users, access to shared services, and efects on productivity and organizational behavior.