Large-scale image systems: USAA case study
IBM Systems Journal
Designing Complex Organizations
Designing Complex Organizations
Silverlake Project: Transformation at IBM
Silverlake Project: Transformation at IBM
Twenty Twenty Vision: Turbocharge Your Business Today to Thrive in Tomorrow's Economy
Twenty Twenty Vision: Turbocharge Your Business Today to Thrive in Tomorrow's Economy
The information technology interaction model: a foundation for the MBA core course
MIS Quarterly - Special issue on IS curricula and pedagogy
Integrating lean and other strategies for mass customization manufacturing: a case study
Journal of Intelligent Manufacturing
International Journal of Information Management: The Journal for Information Professionals
IT and the mass customization of services: the challenge of implementation
International Journal of Information Management: The Journal for Information Professionals
Information Technology, Core Competencies and Sustained Competitive Advantage
Information Resources Management Journal
The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS
Information Resources Management Journal
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The old competitive strategies of invention and mass production no longer work in an increasingly turbulent business environment. Successful firms are implementing the new competitive strategies of continuous improvement (constant process improvement) and mass customization-a dynamic flow of goods and services via a stable set of processes. This paper provides a "lens" through which managers can assess their firm's current competitive position, build a vision for where they must be in the future, and craft a transformation strategy to turn that future vision into reality.