Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
An Ontological Analysis of Integrated Process Modelling
CAiSE '99 Proceedings of the 11th International Conference on Advanced Information Systems Engineering
A Business Process Design Language
FM '99 Proceedings of the Wold Congress on Formal Methods in the Development of Computing Systems-Volume I - Volume I
Guidelines of Business Process Modeling
Business Process Management, Models, Techniques, and Empirical Studies
Workflow management systems for process organisations
Workflow management systems for process organisations
IT and the mass customization of services: the challenge of implementation
International Journal of Information Management: The Journal for Information Professionals
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This paper presents a methodology for analyzing and designing the processes that an enterprise uses to conduct its business. The methodology builds upon traditional approaches to business process definition by adding the dimension of people's accountabilities: their roles, relationships, and agreements. The approach presented allows for unique insights into customer satisfaction, employee empowerment, and quality. It also provides a basis for spanning the concerns of both business people and information technologists responsible for providing business process automation.