Computers and Operations Research
Real-time taxi dispatching using Global Positioning Systems
Communications of the ACM - Wireless networking security
A Multiperiod Dynamic Model of Taxi Services with Endogenous Service Intensity
Operations Research
Territory Planning and Vehicle Dispatching with Driver Learning
Transportation Science
Dynamic Vehicle Routing Based on Online Traffic Information
Transportation Science
A comparison of taxicab drivers' perception of two dispatch technology systems operation in western pennsylvania: a case study
A 1-center problem on the plane with uniformly distributed demand points
Operations Research Letters
Hi-index | 12.05 |
Taxicabs are ubiquitous in urban centres around the world. Matching demand for taxicabs with the individual suppliers has evolved with the available technology. We explore how individual drivers respond to the specific dispatch policy employed and the implications for customer wait times. We also explore the opportunity to leverage the power of the available technology while understanding the incentives to individual participants to improve system performance. We examine the strategy that drivers favour under selected dispatch protocols. We show that there may be equitable dispatch policies that reduce customer wait times and, therefore, increase customer satisfaction. We suggest the creation of 'super zones' with secondary queues to reduce the incentive to wait at the boundary between zones. This research is, to our knowledge, the first to explicitly address the strategies of individual drivers in response to a dispatch policy and its effect on customer wait times.