Multichannel queueing systems with repeated calls under high intensity of repetition
Journal of Information Processing and Cybernetics
Numerical investigation of a multiserver retrial model
Queueing Systems: Theory and Applications - Special issue of queueing systems, theory and applications
Queueing Systems: Theory and Applications
On the impact of customer balking, impatience and retrials in telecommunication systems
Computers & Mathematics with Applications
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We consider a multiserver retrial queueing model with applications in service industries, in which customers arrive according to a Markovian arrival process (MAP). Any admitted customer either(a)gets service and leaves the system as a satisfied primary customer; or (b)gets service and becomes a secondary customer. The secondary customers leave the system either as satisfied or unsatisfied with their services. In this paper, we perform the steady state analysis of the model and also study the algorithmic aspects of this queueing model including an optimization problem.