The M/M/c/N queue with balking and reneging

Queueing model with state dependent balking and reneging: its complementary and equivalence

ACM SIGMETRICS Performance Evaluation Review

Performance prediction of loss and delay Markovian queueing model with nopassing and removable additional servers

Computers and Operations Research

Transient solution of the M/M/c queue with balking and reneging

Computers & Mathematics with Applications

Developing nonlinear queuing regressions to increase emergency department patient safety: Approximating reneging with balking

Computers and Industrial Engineering

Computational algorithm and parameter optimization for a multi-server system with unreliable servers and impatient customers

Journal of Computational and Applied Mathematics