Joint Cognitive Systems
Understanding social interactions in complex work: a video ethnography
Cognition, Technology and Work
The change in concepts needed to account for human behavior in complex dynamic tasks
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Recent technological advances have led to more complex control rooms and several ergonomics research studies have focused on understanding this complexity and the consequent roles of the operators [4, 6, 8]. Many of the key aspects of behaviour in cognitive systems are not easy to assess, these include reasoning, problem solving, prioritising, etc. This study is the first in a programme to examine the human factors of remote condition monitoring (RCM), and particularly the knowledge requirements to support successful strategies for operators to diagnose, prioritise and initiate action. Alarm handling in an Electrical Control Room is the focus of this study. In this paper the data collection, analysis, and interpretation are reported only as they inform and provide insight into the work of the ECRO and their handling of alarms and the consequences of this. The aim of this paper is to identify the artefacts associated with alarm handling and to conduct an exploratory contextual investigation of alarm handling.