New interactions with workflow systems

Authors:
I. Wassink;P. E. van der Vet;E. M. A. G. van Dijk;G. C. van der Veer;M. Roos
Affiliations:
University of Twente, Enschede, The Netherlands;University of Twente, Enschede, The Netherlands;University of Twente, Enschede, The Netherlands;Open University, Heerlen, The Netherlands;University of Amsterdam, Amsterdam, The Netherlands
Venue:
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Year:
2009

Citing 2
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Abstract

This paper describes the evaluation of our early design ideas of an ad-hoc of workflow system. Using the teach-back technique, we have performed a hermeneutic analysis of the mockup implementation named NIWS to get corrective and creative feedback at the functional, dialogue and representation level of the new workflow system.