Understanding social entities, activity coupling and social computing affordances in industrial work environments

Authors:
Heljä Franssila;Petri Mannonen
Affiliations:
University of Tampere, University of Tampere, Finland;Helsinki University of Technology TKK, Finland
Venue:
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Year:
2009

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Abstract

In this paper we develop a conceptual framework and apply the framework in an case study about exploring intersections of work activity coupling, social entities, social capital and social computing tools in industrial work settings, a process industrial multi unit plant as an empirical example. The conceptual framework can be utilised in the analysis and understanding of interaction and communication practices in the work settings. It can be utilised as an evaluation framework when selecting social computing tools and understanding their potential functional affordances to support communication and coordination in distributed process control work settings.