A Prototypical Simulation Model to Analyze the Business Process Performance

Authors:
Andreas Schmietendorf;Andreas End
Affiliations:
FB II --- Business Information Systems, HWR Berlin --- Berlin School of Economics and Law, Berlin 10245;System Integration - Project Delivery Unit Telco, T-Systems Enterprise Services GmbH, Berlin 10589
Venue:
IWSM '09 /Mensura '09 Proceedings of the International Conferences on Software Process and Product Measurement
Year:
2009

Citing 3
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IWSM/Metrikon/Mensura '08 Proceedings of the International Conferences on Software Process and Product Measurement

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Abstract

The paper deals with simulation possibilities used for the capacity management of business processes. After a selection process of several simulation tools, the AnyLogic framework is used to implement a prototype. Within this paper, the focus is on the conception and implementation phase of the simulation model. The multi-layered structure of the simulation model is shown, as well as selected implementation details of corresponding resources. Furthermore the author's vision of an integrated simulation environment is introduced. This allows the integration with process modelling tools, configurable interfaces for a parameter transfer and the automation of simulation experiments.