Hidden order: how adaptation builds complexity
Hidden order: how adaptation builds complexity
Ant algorithms for discrete optimization
Artificial Life
Measuring computer performance: a practitioner's guide
Measuring computer performance: a practitioner's guide
JADE: a FIPA2000 compliant agent development environment
Proceedings of the fifth international conference on Autonomous agents
Designing and Implementing a Multi-Agent Architecture for Business Process Management
ATAL '97 Proceedings of the 4th International Workshop on Intelligent Agents IV, Agent Theories, Architectures, and Languages
Service Agents and Virtual Enterprises: A Survey
IEEE Internet Computing
A survey of peer-to-peer content distribution technologies
ACM Computing Surveys (CSUR)
Managing Business Complexity: Discovering Strategic Solutions with Agent-Based Modeling and Simulation
A Peer-to-Peer Normative System to Achieve Social Order
Coordination, Organizations, Institutions, and Norms in Agent Systems II
Multi-agent system adaptation in a peer-to-peer scenario
Proceedings of the 2009 ACM symposium on Applied Computing
Semantic overlay networks for p2p systems
AP2PC'04 Proceedings of the Third international conference on Agents and Peer-to-Peer Computing
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Motivated by demands from the commercial world for software systems that can assist in the reorganisation of processes for the purpose of reducing business complexity, we discuss the benefits and challenges of the multi-agent approach. We concentrate on the engineering aspects of large scale multi-agent systems and begin our exploration by focusing on a real world example from the call centre industry. The critical call routing process seems appropriate and useful in presenting our ideas and provides a good starting point for the development of agent organisations capable of self-management and coordination. The main contributions of this work can be summarised as the demonstration of the value of agent organisational models that do not replicate the typical hierarchical structures observed in human organisations and that a quite basic peer-to-peer structure produces very similar performance indicators to a mature simulator that uses conventional techniques, suggesting further improvements may readily be realized.