Evolution of a heuristic evaluation process at Bell laboratories

Authors:
Cheryl L. Coyle;Paulo A. Santos;Xerxes P. Kotval;Heather Vaughn
Affiliations:
Bell Laboratories, Alcatel-Lucent, Murray Hill, NJ;Bell Laboratories, Alcatel-Lucent, Murray Hill, NJ;Bell Laboratories, Alcatel-Lucent, Murray Hill, NJ;Bell Laboratories, Alcatel-Lucent, Murray Hill, NJ
Venue:
IASTED-HCI '07 Proceedings of the Second IASTED International Conference on Human Computer Interaction
Year:
2007

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Abstract

Heuristic Evaluation (HE) is one of many tools used in Bell Labs to improve the usability of our user interfaces. Over the years we conducted many heuristic evaluations as part of formal usability reviews or informal sanity checks during design. A couple years ago we took a closer look at our heuristic evaluations to streamline the process and maximize effectiveness. This paper describes the methods, process improvements, and our conclusions about the efficacy of our process.