Communicating bugs: global bug knowledge distribution

Authors:
Erik Berglund
Affiliations:
Deptartment of Computer and Information Science, Linköping University, S-581 83 Linköping, Sweden
Venue:
Information and Software Technology
Year:
2005

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Abstract

Unfortunately, software-component libraries shared on a global scale contain bugs. Members of the library user community often report bugs, workarounds, and fixes. This bug knowledge, however, generally remain undiscovered on library web site or in open bug databases. In this article I describe design criteria for bug handing from a global user community perspective. I also describe a distribution architecture for bug knowledge. The architecture focuses on bug awareness and bug visibility in the standard work environment.