Using a case study to test the role of three key social enablers in ERP implementation
Information and Management
A maturity model for the implementation of software process improvement: an empirical study
Journal of Systems and Software - Special issue: The new context for software engineering education and training
Review: Supply chain knowledge management: A literature review
Expert Systems with Applications: An International Journal
International Journal of Networking and Virtual Organisations
Expert Systems with Applications: An International Journal
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The study utilises two research streams of knowledge management – knowledge maturity models and strategies of accelerating the knowledge creation in an organisation – to understand and support the adoption of complex practices of Supply Chain Management (SCM). Generic development strategies called bottom-up, top-down and middle-up-down are derived from the theories and evaluated in two case companies representing different industries but the same development area, inventory management. The case study is organised into two parts. First, the development to date is presented in both case companies and the cases are used to identify the basic prerequisites, advantages and disadvantages of the bottom-up and top-down strategies. Second, potential development strategies for the future are analysed. The findings of the case studies suggest that the selection between different strategies is related to the cultural and organisational environments, the complexity caused by the issue itself and by climbing the knowledge maturity stages, and the relative importance of the issue to be developed. As a result the study gives guidelines to development strategy selection, especially focusing to two crucial questions: where do you expect the knowledge to be accumulated and in what form do you expect the knowledge to be stored and communicated.