e-agency: implementation of the Croatian post and electronic communications agency

Authors:
Antun Caric;Silvije Šeremet
Affiliations:
Croatian Post and Electronic Communication Agency, Zagreb, Croatia;Croatian Post and Electronic Communication Agency, Zagreb, Croatia
Venue:
SoftCOM'09 Proceedings of the 17th international conference on Software, Telecommunications and Computer Networks
Year:
2009

Citing 3
Cited 0

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Abstract

The paper presents implementation of e-Agency (e-government) concept into Croatian Post and Electronic Communication Agency. Conceptual, layered architecture of e-Agency has been proposed. Special attention has been paid to the innovation and implementation of the back office and front office layers as well as on implementation of number of e-applications by means of which HAKOM strives to provide high quality services, easy access, effective delivery, and overall stakeholder satisfaction.