Passengers in the airport: artefacts and activities

Authors:
Ben Kraal;Vesna Popovic;Philip J. Kirk
Affiliations:
Queensland University of Technology;Queensland University of Technology;Queensland University of Technology
Venue:
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Year:
2009

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Abstract

This study addresses the ordinary activities of passengers in airports. Using observational techniques we investigated how passenger activities are mediated by artefacts, in this the bags that people carry. The relationship between passengers and their bags is shown to be complex and contingent on many factors. We report on our early research in the airport and document an emerging taxonomy of passenger activity. The significance of this research is in the contribution made to an understanding of passenger activities which could contribute to the design of future technologies for passenger facilitation and to airport terminal design.