A Configuration Tool to Increase Product Competitiveness
IEEE Intelligent Systems
Sales Configuration in Business Processes
IEEE Intelligent Systems
Inventory-Service Optimization in Configure-to-Order Systems
Manufacturing & Service Operations Management
Towards a generic model of configuraton tasks
IJCAI'89 Proceedings of the 11th international joint conference on Artificial intelligence - Volume 2
Applying case-based reasoning for product configuration in mass customization environments
Expert Systems with Applications: An International Journal
A reference framework following a proactive approach for Product Lifecycle Management
Computers in Industry
Design of a feature-based order acceptance and scheduling module in an ERP system
Computers in Industry
Establishing customer order screening mechanisms under customization environment
Expert Systems with Applications: An International Journal
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To stay competitive, manufacturing companies nowadays pursue product customization; and configure-to-order (CTO) has been recognized as an ideal business model to implement product customization. Due to the complexities resulting from the large number of customized products, an increased attention has been paid to the order fulfillment process in CTO. However, most of the solutions delivered either focus on own interested areas without considering the impacts from/on the others or approach order fulfillment processes from a strategic level. In view of the limitations of existing solutions and the significance of order fulfillment activity automation and integration, this study considers the entire spectrum of order fulfillment process at an operational level and, proposes an integrated order fulfillment system (IOFS). The IOFS is designed to (1) automatically execute order processing, which is conventionally undertaken in a face-to-face manner; (2) configure products and process plans based on product and process family models; and (3) allow real-time data extraction and sharing of the latest information. Therefore, it assists companies to quickly respond to diverse customer requirements and deliver the expected products at low costs. An industrial example of turn unit assemblies is presented to demonstrate the feasibility and potential of the IOFS for product customization.