Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Quantitative analysis of static models of processes
Journal of Systems and Software - Special issue on Evaluation and assessment in software engineering
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This paper presents an investigation into the use of Role Activity Diagramming (RAD) to model complex processes in the healthcare sector, with reference to the process of Cancer Care and Registration in Jordan. We argue that RAD models are generally useful as a means for understanding, analysing and improving complex processes. Also, we show that using these models it is possible to discover process bottlenecks and unvalidated data, to identify cross-functional boundary problems, and to focus discussion about automation of processes.