Ontology models for interaction design: case study of online support

Authors:
Keith A. Butler;Ann J. Hunt;John Muehleisen;Jiajie Zhang;Beth Huffer
Affiliations:
University of Washington, Seattle, WA, USA;Primal Fusion, Toronto, ON, Canada;Microsoft, Redmond, WA, USA;University of Texas, Houston, TX, USA;Sumaria Systems, Washington, D.C., USA
Venue:
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Year:
2010

Citing 17
Cited 1

Conceptions of the discipline of HCI: craft, applied science, and engineering

Proceedings of the fifth conference of the British Computer Society, Human-Computer Interaction Specialist Group on People and computers V
Usability engineering turns 10

interactions
The GOMS family of user interface analysis techniques: comparison and contrast

ACM Transactions on Computer-Human Interaction (TOCHI)
A representational analysis of relational information displays

International Journal of Human-Computer Studies
The cost-of-knowledge characteristic function: display evaluation for direct-walk dynamic information visualizations

Readings in information visualization
Formulating the cognitive design problem of air traffic management

International Journal of Human-Computer Studies
The Architecture of Cognition

The Architecture of Cognition
Simulation Modeling and Analysis

Simulation Modeling and Analysis
The Complete Uml Training Course with Book

The Complete Uml Training Course with Book
Human-Computer Interaction

Human-Computer Interaction
Flamenco image browser: using metadata to improve image search during architectural design

CHI '01 Extended Abstracts on Human Factors in Computing Systems
Object-Oriented Software Engineering: A Use Case Driven Approach

Object-Oriented Software Engineering: A Use Case Driven Approach
A reference ontology for biomedical informatics: the foundational model of anatomy

Journal of Biomedical Informatics - Special issue: Unified medical language system
Human Problem Solving

Human Problem Solving
Work-centered design: a case study of a mixed-initiative scheduler

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The new face of procedural content: a real world approach

CHI '08 Extended Abstracts on Human Factors in Computing Systems
Design models for interactive problem-solving: context & ontology, representation & routines

CHI '09 Extended Abstracts on Human Factors in Computing Systems

TURF: Toward a unified framework of EHR usability

Journal of Biomedical Informatics

Quantified Score

Hi-index	0.00

Visualization

Abstract

We report a case study for online self-support, which illustrates an advanced form of work modeling based on ontology technology. This new method enables a much earlier understanding of the design problem and promotes interdisciplinary design collaboration. A functional prototype was implemented for user testing and showed significant improvement in content discovery.