Cognitive systems engineering
Safeware: system safety and computers
Safeware: system safety and computers
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Formulating the cognitive design problem of air traffic management
International Journal of Human-Computer Studies
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Work-centered design: a case study of a mixed-initiative scheduler
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design models for interactive problem-solving: context & ontology, representation & routines
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Benefits of matching domain structure for planning software: the right stuff
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Linking context to evaluation in the design of safety critical interfaces
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
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Needs analysis is a prerequisite to effective design, but typically is difficult and time consuming. We applied and extended our methods and tools in a case study helping a mission control group for the International Space Station. This domain illustrates the challenges of information-system domains that lack rigid, immutable, physical constraints and boundaries. We report the successes & challenges of our approach and characterize the situations where it should prove useful.