An intelligent conversational agent as the web virtual representative using semantic Bayesian networks

  • Authors:
  • Kyoung-Min Kim;Jin-Hyuk Hong;Sung-Bae Cho

  • Affiliations:
  • Dept. of Computer Science, Yonsei University, Seoul, Korea;Dept. of Computer Science, Yonsei University, Seoul, Korea;Dept. of Computer Science, Yonsei University, Seoul, Korea

  • Venue:
  • PRICAI'06 Proceedings of the 9th Pacific Rim international conference on Artificial intelligence
  • Year:
  • 2006

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Abstract

In this paper, we propose semantic Bayesian networks that infer the user's intention based on Bayesian networks and their semantic information. Since conversation often contains ambiguous expressions, managing the context or the uncertainty is necessary to support flexible conversational agents. The proposed method drives the mixed-initiative interaction (MII) that prompts for missing concepts and clarifies for spurious concepts to understand the user's intention correctly. We have applied it to an information retrieval service for Web sites so as to verify the usefulness.