A concept-based approach for the design of web usability evaluation questionnaires

  • Authors:

  • Elena García;Miguel A. Sicilia;León A. González;José R. Hilera

  • Affiliations:

  • Computer Science Department, Polytechnic School, University of Alcalá, Alcalá de Henares, Spain;Computer Science Department, Polytechnic School, Carlos III University, Leganés, Spain;Computer Science Department, Polytechnic School, University of Alcalá, Alcalá de Henares, Spain;Computer Science Department, Polytechnic School, University of Alcalá, Alcalá de Henares, Spain

  • Venue:
  • ICWE'03 Proceedings of the 2003 international conference on Web engineering
  • Year:
  • 2003

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Abstract

Questionnaires are widely used instruments for usability evaluation, but their correct construction is often a complex task since several previous administrations are required to obtain a fine-tuned version of the questionnaire. In this work, we describe a novel approach to design questionnaires that is based on a knowledge representation of the concepts involved in questionnaire-based usability evaluation. As a proof of concept of the model, a prototype has also been constructed, aimed at supplying a guided questionnaire development process especially useful for novel Web designers.