Ratios to support the exploration of business process models

Authors:
Andreas Dietzsch
Affiliations:
Schweizerische Mobiliar Versicherungsgesellschaft, Bern, Switzerland
Venue:
BPM'03 Proceedings of the 2003 international conference on Business process management
Year:
2003

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Abstract

In 1999 the Swiss Mobiliar Insurance Company (Mobiliar) started a program to transform to a process oriented organization. To ensure a unified methodical procedure during this transformation a competence center was founded. After the first phase the core business processes were documented. To ensure a continuous usage of this work, a system of ratios was developed to support the process management. This paper introduces the main ratios, how they link to models and how they are used.