How to define the communication situation: determining context cues in mobile telephony

Authors:
Louise Barkhuus
Affiliations:
The IT University of Copenhagen, Department of Design and Use of IT, Copenhagen, Denmark
Venue:
CONTEXT'03 Proceedings of the 4th international and interdisciplinary conference on Modeling and using context
Year:
2003

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Abstract

Mobile telephony is increasing in use and is presently the most common mobile communication technology. Furthermore, the technological possibilities for context-aware features for mobile phones are increasing. The out-of-context communication that occurs from mobile telephony leads to a need for exploring how users deal with situational cues in order to evaluate proposed context-aware features. We present an exploratory case study of mobile telephone users where the communication situation is examined, in particular in relation to how users deal with context information. The study finds that users infer about context cues to a high degree and adapt accordingly. This indicates that context based features in mobile telephony should focus on the specific context measures when they are needed instead of focusing on general measures that are always available.