Remote usability tests: an extension of the usability toolbox for online-shops

  • Authors:
  • Tim Bosenick;Steffen Kehr;Martina Kühn;Stephan Nufer

  • Affiliations:
  • SirValUse Consulting GmbH, Hamburg, Germany;Otto GmbH & Co. KG, Hamburg, Germany;SirValUse Consulting GmbH, Hamburg, Germany;Studiengang Digitale Medien, Fachhochschule Kaiserslautern, Hamburg, Germany

  • Venue:
  • UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
  • Year:
  • 2007

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Abstract

Lab Usability Tests show a series of inherent shortcomings that are attributable in essence to the artificial lab situation. This article informs about the reasons for developing a specific Remote Testing approach and describes how this measure helps to avoid such deficits. Subsequently, we will introduce the approach as well as two evaluation studies that assess the result quality of a Remote and a Lab Test within the context of online shopping.