Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
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Reusing documents as intellectual assets is one way of improving productivity and quality of products and services. The reuse process is well-known to make effective use of document-type intellectual assets and consists of four parts: (1) collecting and accumulating documents, (2) searching and browsing documents, (3) extracting and identifying documents, and (4) creating new documents. We describe problems in reusing document-type knowledge and propose solutions for each problem. The most important point in reusing documents effectively is to accumulate them in an appropriate format and accurately identify them by content.