Complexity in enterprise applications vs. simplicity in user experience

Authors:
Matthias Uflacker;Daniela Busse
Affiliations:
Hasso-Plattner-Institut für Softwaresystemtechnik GmbH, Potsdam, Germany;SAP Labs, LLC., Palo Alto, CA
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Year:
2007

Citing 3
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Abstract

Advanced business applications like enterprise resource planning systems (ERP) are characterized by a high degree of complexity in data, functionality, and processes. This paper examines some decisive causes and their implications on software configuration and user interaction specifically. A case study on SAP®'s R/3® Sales & Distribution module exemplifies complexity in order management systems and documents its impact on the user experience. We emphasize the need to shield users appropriately from underlying system complexity to provide a convenient and simple to use software tool. Several approaches to address this goal are discussed.