Lessons from applying usability engineering to fast-paced product development organizations

Authors:
Dong-Seok Lee;Young-Hwan Pan
Affiliations:
Software and Solution Center, CTO, LG Electronics, Seoul, South Korea;Graduate School of Techno Design, Kookmin University, Seoul, South Korea
Venue:
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Year:
2007

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Abstract

This study discusses why usability engineering, which seems easy to contribute to more usable products, finds little support in fast-paced product development organizations. It discusses the ways in which the environment of a product development organization is quite different from that of a web or software company. Among the differences are faster-paced development, more rigorous process stages, lower number of iterations allowed, and higher cost for usability amendment. Thus many usability professionals cannot escape from the traps of simply fixing glitches instead of solving major problems, and working on product issues only in reaction to usability problems generated by other stakeholders. This study provides some innovative suggestions for usability professionals as effective alternatives to remaining stuck in the typical evaluation and refinement strategy of usability engineering.