Adoption of translation support technologies in a multilingual work environment

Authors:
Jahna Otterbacher
Affiliations:
Department of Public and Business Administration, University of Cyprus, Cyprus
Venue:
IWIC'07 Proceedings of the 1st international conference on Intercultural collaboration
Year:
2007

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Abstract

We study the adoption of translation support technologies by professors at a multilingual university, using the framework of the Technology Adoption Model (TAM). TAM states that a user's perceived usefulness and ease of use for the technology ultimately determines her actual use of it. Through a survey and a set of interviews with our subjects, we find that there is evidence for TAM in the context of translation support tools. However, we also find that user adoption of these tools is a bit more complicated. Users who are able to successfully employ these tools have not only developed strategies to overcome their inaccuracies (e.g. by post-editing machine translated text), they also often compensate for the weaknesses of a given technology by combining the use of multiple tools.