A framework for discovering and analyzing changing customer segments

  • Authors:
  • Mirko Böttcher;Martin Spott;Detlef Nauck

  • Affiliations:
  • Intelligent Systems Research Centre, BT Group plc, Ipswich, United Kingdom;Intelligent Systems Research Centre, BT Group plc, Ipswich, United Kingdom;Intelligent Systems Research Centre, BT Group plc, Ipswich, United Kingdom

  • Venue:
  • ICDM'07 Proceedings of the 7th industrial conference on Advances in data mining: theoretical aspects and applications
  • Year:
  • 2007

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Abstract

Identifying customer segments and tracking their change over time is an important application for enterprises who need to understand what their customers expect from them. Customer segmentation is typically done by applying some form of cluster analysis. In this paper we present an alternative approach based on associaton rule mining and a notion of interestingness. Our approach allows us to detect arbitrary segments and analyse their temporal development. Our approach is assumption-free and pro-active and can be run continuously. Newly discovered segments or relevant changes will be reported automatically based on the application of an interestingness measure.