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The long term vision of smart service systems in which electronic environments are made sensitive and responsive to the presence of, possibly many, people is gradually taking shape through a number of pilot projects. The purposes of such systems vary from intelligent homes that assist their inhabitants to make their lives more independent and comfortable to much larger environments such as airports in which people are provided with context aware, personalised, adaptive and anticipatory services that are most relevant for them given their location and their current activities. This paper is concerned with the exploration of scalable formal models that can address the collective behaviour of a large number of people moving through a smart environment.