Service-mining based on knowledge and customer databases

Authors:
Yan Li;Peng Wen;Hu Wang;Chunqiang Gong
Affiliations:
The Department of Mathematics and Computing, The University of Southern Queensland, QLD, Australia;Faculty of Engineering and Surveying, The University of Southern Queensland, QLD, Australia;School of Information System, Wuhan University of Technology, Wuhan, P.R. China;School of Information System, Wuhan University of Technology, Wuhan, P.R. China
Venue:
KSEM'07 Proceedings of the 2nd international conference on Knowledge science, engineering and management
Year:
2007

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Abstract

This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.