Research Approaches to Mobile Use in the Developing World: A Review of the Literature
The Information Society
Getting in touch with text: designing a mobile phone application for illiterate users to harness SMS
Proceedings of the 2nd ACM Symposium on Computing for Development
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
You never call: Demoting unused contacts on mobile phones using DMTR
Personal and Ubiquitous Computing
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
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Developing countries like India are observing an increasing trend in the penetration of mobile phones towards the base of the pyramid (lower strata of the society). This segment comprises of users who are novice and semiliterate and are interested in the basic usage of the mobile phone. This paper explores one of the basic features, the address book for its usability and presents an enhanced symbol-based design to cater for the semi-literate user. The enhancement uses symbols to replace current text based storage and retrieval and also includes a call distribution based address book access to align with the skewed nature of the user's requirements. The results of a preliminary evaluation of the prototype are encouraging regarding the value perceived through the design.