Online communities administration: defining tools for different profiles

Authors:
Elton José da Silva;Silas Sallaume
Affiliations:
Departamento de Computação, Universidade Federal de Ouro Preto, Ouro Preto, MG, Brasil and Semiotic Engineering Research Group, Departamento de Informática, PUC-Rio, Brasil;Departamento de Computação, Universidade Federal de Ouro Preto, Ouro Preto, MG, Brasil
Venue:
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Year:
2007

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Abstract

There occur a great number of breakdowns in online communities caused by the natural gap between face-to-face and virtual relationships. In addition to this shortcoming, creating, managing and promoting participative online communities is frequently arduous work, and there usually are few tools to help the administrators through this endeavor. So, in this paper we present some results of a research carried out for the implementation of a tool for managing online communities called OriOnGroups, which aims to help in the administrator's decision-making when creating and managing communities. We introduce a categorization for communities profiles and make use of personas, which helped us to select different tools for each one of these profiles.