The vocabulary problem in human-system communication
Communications of the ACM
Information Processing and Management: an International Journal
Moving document collections online: the evolution of a shared repository
Proceedings of the Sixth European conference on Computer supported cooperative work
Exemplary documents: a foundation for information retrieval design
Information Processing and Management: an International Journal
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Shared file repositories are a type of information technology application used by workgroups to store and share files online. Their use in organizations is becoming more frequent; however, repository users are not always able to effectively find and access information, especially when files in the repository have been created and maintained by others. Through field studies involving current users of shared file repositories, I will document and analyze the scope and consequences of the problem. In addition, I will test hypotheses about possible remedies through a series of experiments exploring the effects of common ground on folder hierarchy and naming structure, and the ability of users to find and access files.