Specifying and Monitoring Guarantees in Commercial Grids through SLA
CCGRID '03 Proceedings of the 3st International Symposium on Cluster Computing and the Grid
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
ISCC '99 Proceedings of the The Fourth IEEE Symposium on Computers and Communications
Defining and Monitoring Service-Level Agreements for Dynamic e-Business
LISA '02 Proceedings of the 16th USENIX conference on System administration
The Anatomy of the Grid: Enabling Scalable Virtual Organizations
International Journal of High Performance Computing Applications
QoS Aware Policy-Based Management Architecture for Service Grids
WETICE '05 Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise
Q-GSM: qos oriented grid service management
APWeb'05 Proceedings of the 7th Asia-Pacific web conference on Web Technologies Research and Development
An OGSA-based bank service for grid accounting systems
PARA'04 Proceedings of the 7th international conference on Applied Parallel Computing: state of the Art in Scientific Computing
| Hi-index | 0.00 |
Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between providers, users and customers of a Grid. This gap can be filled by the use of Customer Service Management techniques which enable customers to individually monitor and control their subscribed services. We adapt a Customer Service Management scenario to Grid environments and outline an architecture dedicated to the management and visualization of monitoring and accounting data. To proof the concept, a prototype based on standard Grid components which manages user's needs and interactions with the resource provider is presented.